Some products we make especially for you, with your text or name. Think of an urn with your pet's name or a treat jar with your own text. This page explains what that means for your order.
No cooling-off period
Normally you have a 14-day cooling-off period. By law, that doesn't apply to products made to your specifications: we can't sell a product with your text to anyone else. That's why you can't cancel a made-to-order product once we've started printing, and you can't return it.
Broken or not right? We'll fix it
Did your order arrive damaged, or did we make a mistake (such as the wrong text or colour)? Contact us within 14 days, ideally with a photo. We'll reprint it or refund your money. You don't need to send anything back.
Check your text carefully
- We print your text exactly as you enter it, so watch the spelling, capitals and spaces.
- Spotted a typo after ordering? Email us as soon as possible. As long as we haven't started, we're happy to change it.
- 3D prints are handmade: small layer lines and a slight colour difference from the photo are normal and not a reason to complain.
Questions? Have a look at Contact. You can read more about your rights in our terms and conditions and under Right of withdrawal.